Enjoy Reliance Digital TV Customer Loyalty Programme Benefits
1. Hardware warranty
Except STB remote all other hardware parts will be covered under warranty
Warranty will not be applicable if customer has mishandled, tampered and broken the hardware parts
Warranty will be applicable till customer is under waiver period
Warranty shall be 12 months for 12 months recharges plan & 24 months for 24 months recharges plan
2. Free engineer visit
Customer can avail this service in case of any technical issues faced
Charges related to relocation will not be free. It will be charged as per current rates
Applicable only for 12 & 24 months recharges plans
3. Express Queue at Call Center (Direct call to customer care)
Customer will be able to contact Call Center agent directly bypassing promotional IVR message which will save customer’s time and will increase Customer Care connectivity
Customer’s registered mobile number is fed in backend system which will allow customers to bypass IVR
If customer is not calling from registered number than he/she will have to follow regular process of authentication
Applicable only for 12 & 24 months long term recharges plans
Our customer care is at 1800-200-9001 (toll free) from 6.00 am to 11.00 pm
4. Promise now, Pay later service
Customers who due to some reason would not be able to recharge on or before recharge due date can call contact center and get the service extended for 2 days
To extend recharge due date by 2 days customer will have to call and inform contact center about itit
On recharge, 2 days amount will be deducted from customer’s account
Applicable only for 12 & 24 months long term recharges plans
5. Complaint resolution on priority
Loyalty program customer’s complaint will be given priority
It will be resolved in the shortest possible time compared to other customer complaints
Applicable for 12 & 24 months long term recharges plans
To subscribe please contact our customer contact center.